Help Center

Shipping Policy

FREE SHIPPING
    •    Free shipping on the entire order
    •    Minimum purchase of $50.00
    •    For United States territories including Puerto Rico
    •    Applies to shipping rates under $50.00
    •    Limit of 1 use, one per customer

Orders within Puerto Rico and to US states are sent via USPS Priority Mail and may take up to 3 to 5 days for delivery. Orders to US outlying states and territories may take longer. Orders shipped can be tracked via USPS’ supplied tracking number. Unfortunately, Ayleen López Jewelry has no control over orders out for delivery. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Lost deliveries may be claimed directly to the USPS.

International orders are shipped via UPS Shipping and may take up to 7 to 10 days for delivery depending on the destination location, customs handling, and end-user payment of duties and taxes, if applicable. Orders to distant countries may take longer. Orders shipped can be tracked via UPS supplied a tracking number. Unfortunately, Ayleen López Jewelry has no control over orders out for delivery or international customs and duties processes. Lost deliveries may be claimed directly to UPS.

Ayleen López Jewelry reserves the right to choose courier.

Return Policy

Here at Ayleen López Jewelry, we want you to be completely satisfied with your online purchase. If for any reason you are not satisfied, we will gladly accept returns for a full refund, exchange, or credit within 10 days of receipt. Any merchandise that was seized, altered, engraved, damaged or disclosed as ‘non-refundable’ cannot be returned. Items are expected to be returned unworn and undamaged.

All returned merchandise should include the vendor packaging and be in the same condition in which it was received. Used merchandise cannot be returned unless it is defective.

Custom Orders

I love creating one of a kind jewelry pieces. Were you looking for a bespoke ring to give to your loved one? Earrings for a special birthday? Or maybe you want to treat your mother with a unique necklace… Interested? Just contact me now!